Refund & Cancellation Policy
Our approach to cancellations, returns and refunds.
1. Order Cancellation
If you need to cancel an order, please contact Malachee Spices as soon as possible after placing the order.
Cancellation requests are subject to the processing status of the order. Once an order has been processed, packed or dispatched, cancellation may no longer be possible.
2. Return of Products
As our products are packaged food items, returns are generally not accepted once a product has been delivered and opened, except where required by applicable law or where the product is defective, damaged, incorrect, or otherwise does not conform to the confirmed order.
3. Damaged or Incorrect Product
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.
Please provide your order details and, where possible, photographs showing the product, packaging and the issue.
4. Refund Eligibility
A refund may be considered where:
- The wrong product was delivered.
- The product was damaged during delivery.
- The product is defective or otherwise does not conform to the confirmed order.
- A refund is otherwise required under applicable law.
5. Refund Process
After reviewing the issue, Malachee Spices will communicate the applicable resolution. Where a refund is approved, it will normally be processed using the applicable payment method or another mutually agreed method, subject to the payment provider's processing time.
6. Products That Cannot Be Returned
Opened or used food products generally cannot be accepted for return because of food safety and hygiene considerations, except where applicable law requires otherwise.
7. Refund for Undelivered Orders
If an order cannot be delivered and the amount paid is eligible for refund, the refund process will be communicated to the customer after reviewing the circumstances of the failed delivery.
8. Contact Us
For cancellation, return or refund-related questions, please contact us: