Shipping Policy

1. Order Processing

Once your order details are confirmed, Malachee Spices will process the order subject to product availability and successful payment, where applicable.

2. Delivery Locations

Delivery availability depends on the destination and the service coverage available to us. Please confirm delivery availability with us before placing an order if you are unsure about your location.

3. Delivery Time

Estimated delivery timelines will be communicated at the time of order confirmation. Delivery times may vary depending on the destination, courier availability, public holidays, weather, operational conditions and other circumstances beyond our control.

4. Shipping Charges

Applicable delivery or shipping charges, if any, will be communicated to the customer before the order is confirmed.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Malachee Spices cannot be held responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.

6. Delayed Delivery

If an order is delayed, customers may contact us using the contact details below. We will make reasonable efforts to assist and provide available delivery updates.

7. Damaged or Incorrect Delivery

If you receive a package that appears damaged, tampered with, or contains an incorrect product, please contact us as soon as possible after delivery and provide relevant details and photographs where appropriate.

8. Contact Us